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From Resistance to Rapport: Working with Resistant Clients with Shared Kerur, ACC
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About this event
Coaches invariably encounter resistance from clients—whether when entering into a coaching relationship or as the engagement proceeds. This session explores what resistance actually is, how it presents, and what it may be signaling beneath the surface. Coaches will gain a toolbox of questions to ask themselves and their clients to unpack resistance with clarity and care. The session also explores how AI can help coaches sharpen their skills and approaches. Emphasis is placed on transforming resistance into insight, developing curiosity, and deepening client engagement. Practical and reflective, this session helps coaches turn challenge into growth and resistance into possibility.
Key Outcomes:
~Define Client Resistance
~Explore Underlying Causes
~Apply Reflective Questioning
~Shift Resistance into Insight
~Leverage AI in Coaching
~Strengthen Client Engagement
Core Competencies Addressed:
Embodies a Coaching Mindset, Cultivates Trust and Safety, Listens Actively, Evokes Awareness
Participants will earn .75 Core Competency and .75 Resource Development CCEs for attending this program.
About our speaker:
Sharad Kerur is a Harvard-trained professional mediator and a CINERGY® certified conflict management coach, coach-mentor and instructor who holds an ACC certification with ICF. He is also a certified workplace fairness advisor, a conflict dynamics profile practitioner, a resiliency-at-work coach and trainer in the areas of navigating conflict relationships and managing difficult conversations. He holds a Bachelor of Commerce (with Honours) and Master of Industrials degrees from Queen’s University and is CEO of his own consulting firm, Resolution Pathways. For over 30 years he held executive level positions with the Association of Municipalities of Ontario and as Executive Director of the Ontario Non-Profit Housing Association. Sharad currently resides in Toronto, Ontario, Canada.
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